The Web Hunters
Case Studies / SaaS

Work Hero: 72% Faster Client Access

Work Hero required a secure client portal to manage customer access, service workflows, and account-based operations.

Work Hero website screenshot
01

The Challenge

Work Hero needed a platform prioritizing security, access control, and workflow efficiency without unnecessary complexity. As a portal handling account-based operations, the site had to be built around login, onboarding, and task management within a restricted, secure environment from the ground up.

The company needed customers to move through onboarding and daily portal use efficiently, since a client portal that is slow or confusing to access undermines the service experience it is meant to support.

02

The Solution

The Web Hunters built a Wayfront (SPP) based solution with a custom frontend using React, JavaScript, HTML, and CSS, designed around a login-first experience for secure account access and service management. The build prioritized clean, efficient flows for the login, onboarding, and task management functions the portal depends on.

By centering the architecture on secure, structured access from the start, Work Hero got a portal that balanced security requirements with a fast, low-friction experience for everyday client use.

03

Results and Outcomes

72%Faster client access
58%Improved workflow management
52%Higher user engagement
50%Faster onboarding process
55%Improved service delivery
42%Reduced support queries

"The Web Hunters team has been invaluable to our company, helping with the customization of our SPP portal (Service Provider Pro) and with sporadic WordPress tasks. Without them, we couldn't provide a great user experience for our customers. I am very grateful for their service and recommend them to everyone!"

Paulo Eduardo Marques
Co-founder, Work Hero
04

Project Details

Duration3 months
PlatformWayfront (SPP)
Key TechnologiesWayfront, React, JavaScript, HTML, CSS

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