100 Pound Social

Scaling a remote social media agency with a conversion-focused website and a powerful SPP dashboard

Duration

3 Months (Redesign & Platform Setup), Ongoing Support

Team Size

2 Developers, 1 UX/UI Designer, 1 CRO Specialist

Platform

WordPress & Service Provider Pro

Case Study

Platform Setup, UX Redesign & Ongoing Support

100 Pound Social, established in 2017, is a fully remote social media agency with team members distributed across the United Kingdom. The company helps businesses grow by leveraging social media through strategic content creation, publishing, and optimisation. With a core internal team and a growing network of native English-speaking content creators and editors, operational efficiency and scalability were essential. TWH was engaged to implement a comprehensive Service Provider Pro (SPP) dashboard and redesign the website with a strong focus on UX, UI, and CRO. The objective was to streamline client onboarding, improve order completion, and maximise lead generation through a modern, high-converting digital presence.

Key Technologies

The Challenge

Scaling services while maximising lead conversion

As 100 Pound Social expanded its client base, managing onboarding, service orders, and customer workflows became increasingly complex. The existing setup lacked streamlined processes and did not fully support conversion-focused user journeys. Additionally, the website required a redesign to improve clarity, trust, and lead generation performance. The challenge was to implement a scalable platform solution while redesigning the website to support higher conversions without disrupting ongoing operations.

The Solution

Custom SPP dashboard and CRO-driven website redesign

TWH implemented and customised a full Service Provider Pro dashboard for 100 Pound Social, tailoring onboarding flows, order completion steps, and user interactions to improve efficiency and usability. The website was redesigned with a strong emphasis on UX, UI, and CRO, ensuring clear messaging, intuitive navigation, and strategically placed calls-to-action for maximum lead generation. JavaScript, PHP, and jQuery enhancements improved interactivity and backend stability. In addition to development, TWH provides ongoing technical support, including website maintenance, content updates, and performance optimisation. As SPP experts, TWH also delivers advanced custom development services for 100 Pound Social’s customers.

Results & Outcomes

Improved conversions, operational efficiency, and scalable growth

85%

Improved Lead Conversion Rate

After UX and CRO redesign

75%

Faster Client Onboarding

With customised SPP workflows

70%

Operational Efficiency Gain

Automated processes

65%

Improved Website Engagement

Clear messaging and UX

60%

Better Platform Performance

After optimisation

100%

Scalable Digital Infrastructure

SPP-ready operations

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Our clients have shared how our services helped improve their websites, boost engagement, and grow their businesses. Each project shows measurable results and smoother online experiences.

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